Billing & Cancellation Policy

Last updated: October 2026

This policy explains what Turnuply costs, what happens when early access ends, and how to cancel. It is part of our Terms of Service.

1. Early access is free

Turnuply is free for martial-arts schools during our invitation-only early-access program. We do not ask for a payment card to join or to use the service, and you will not be charged unless you have agreed to a paid plan.

2. When early access ends

If we end early access or begin charging for the service, we will tell you by email at least 30 days before anything changes. The notice will show the plan, the price and the date charges would begin. Nothing is charged automatically: you must choose a paid plan and provide payment details. If you do not, your account will switch to read-only or close, and you can export your data first (see Section 9).

3. Planned pricing

These are our planned list prices, shown per site per month in US dollars. Each plan has a base price that includes up to 25 active students, plus an additional amount for each additional block of 25 active students. Only the Retention plan is available today. The other plans are planned and not yet available. Prices are subject to change under Section 8 and are in effect only after you receive notice and accept them.

Example: a single site on the Retention plan with 60 active students would have a base of $49 plus two additional blocks of 25 ($35 × 2 = $70), for $119 per month before taxes. Check the pricing page for the latest figures.

4. What “site” and “active student” mean

• Site means one physical school location. A school with two locations that uses Turnuply at both has two sites.
• Active student means a student with an active membership or enrollment, or who attended a class, during the billing month. Students who have left, whose membership has ended, or who are frozen for the whole month are not counted.

The number of active students is measured from the data in your account or synced from your connected systems. We will show you the count we use.

5. Billing cycle, taxes and failed payments

• Paid plans are billed monthly in advance, on the same day each month that your plan starts.
• Any changes in the number of sites or active-student blocks are reflected in your next invoice.
• Prices exclude sales, use and similar taxes. If taxes apply, we will add them to the invoice.
• If a payment fails, we will notify you and try again. If we cannot collect payment after a reasonable period (generally 14 days), we may suspend the service until the balance is paid. You remain responsible for amounts owed.

6. Cancellation

You can cancel at any time, with no cancellation fee, by emailing support@turnuply.app or using the cancel option in the service when it is available. Cancellation takes effect at the end of the current billing period, and you keep access until then. During early access, you can close your account at any time.

7. Refunds

Monthly plans are non-refundable, and we do not give pro-rata refunds for a partial month, except (a) where the law requires a refund, or (b) if we fail to deliver the service for more than 5 consecutive days in a billing period, in which case you may request a refund or credit for the affected period. Requests must be made within 30 days after the charge. We may also issue refunds or credits at our discretion.

8. Price changes

We may change prices or plans. We will give you at least 30 days’ notice by email before a change affects you. If you do not agree, you can cancel before the change takes effect and you will not be charged the new price.

9. Data export after cancellation

You may ask us for an export of your data before you cancel or within 30 days after your account ends; we provide it on request. After that, we delete or anonymize your data as described in our Privacy Policy (30 days after termination, and from backups within 35 days).

10. Contact

Questions about billing: support@turnuply.app